Terms & Conditions

We Do Not Ship Outside The United States

Return Policy

Because of the custom nature of our products, we cannot accept returns. Personalized items are non-refundable. Please make your color/fabric selections carefully as once items have been monogrammed, they are non-returnable. Kindly make certain to provide full names in the order of First, Middle Last where requested on the order form. We cannot be responsible for monograms that are placed out of correct order if the full name is not given as requested when ordering. If the full name is not provided in the personalization info box and only initials are given they will be entered exactly as given so please make certain to enter them in the order that they should appear (FIRST, LAST, MIDDLE) for initials ONLY - not full names. If names are given incorrectly as First, Last, Middle your order could arrive incorrectly. Embroidered names (name only) will appear exactly as typed.

----All pricing listed in US Dollars.

Our items are custom in nature and we want you to be pleased with your purchase. Computer monitors can display colors differently so we are happy to provide fabric or ribbon swatches when ordered. We cannot accept returns on customized items because the color did not appear on the website as in person.

Monograms can vary by letter from font to font. If you are unsure about how your monogram will appear even after exploring the Monogram Options page and would like to see a sample, simply select Yes for the PROOF option. You will receive a mock up of your monogram for you to approve before we start production. Please note that we cannot accept returns on our products because a customer is not pleased with a letter or monogram choice.

Please note that once an order is placed, it cannot be changed or canceled due to the custom nature of our products.

In order to keep your shipping costs to a minimum, insurance is not provided with your basic shipping charges. Please note that if you would like to add insurance to your shipment, please call (713) 465-6022 to add this service to your order before your order has been shipped. Please be advised that we cannot replace an item that is confirmed as delivered unless the insurance has been purchased.

Please note that it is the sole responsibility of the consumer to read the ship times for each individual item.

Orders generally ship 4 to 4 1/2 weeks after receipt of an order.  We do offer guaranteed shipment 12 working days after receipt of an approved order with a $30.00 RUSH fee.  In addition, the customer should specify if they want Overnight or some other form of expedited shipping. By processing your order at checkout, you are agreeing to accept ship times for each item. Please note that it is not the responsibility of Simple Elegance, Inc. to expedite any order because ship times were not read correctly. Whenever possible, we are happy to assist, but it cannot be guaranteed as numerous products or websites have ship times beyond our control.

"RUSH" orders are shipped within the time frame listed on the listing. Please note that all days listed in the "rush" times are actual business days so if an order is "rushed" it will ship in the designated number of business days listed on the order form. Please be advised that the rush fee does not apply to the actual shipping. If an order is needed sooner than the average 3 day ship allotted by UPS, we can overnight orders at an additional cost. Please contact us for more info. Ship times can be delayed during peak times of business (November, December as well as Mother's Day and Graduation Seasons). Please note that we cannot cancel orders that are already in production because a ship time is outside of the normal time frame. If an item is needed by a specific date, we suggest that you call the store prior to placing the order to ensure that your needed delivery date can be met 713-465-6022.

PRIVACY